Customer Service Training
Customer Service Excellence: Mastering the Art of Support Delivering outstanding customer service is more than just solving problems—it's about creating memorable experiences. This course is designed to equip you with the essential skills, tools, and mindset needed to provide exceptional service across industries and customer touchpoints.
FREE
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Course Overview
What You'll Learn:
- Core principles of effective customer service
- How to handle difficult conversations with confidence and empathy
- Communication skills that build trust and rapport
- Problem-solving techniques to resolve issues efficiently
- Best practices for in-person, phone, and digital customer interactions
- Turning complaints into opportunities for loyalty
👥 Who Is This For?
This course is for internal customer service representatives, support staff, sales associates, and anyone who interacts with customers.
🧠 Course Features:
- Real-life case studies and role-play simulations
- Self-paced video lessons with expert instructors
- Downloadable checklists and customer interaction scripts
- Quizzes and interactive assessments
- Certificate of Completion
⏱ Duration:
- Approx. 4–6 hours | Self-paced
Schedule of Classes
Course Curriculum
1 Subject
Customer Success
8 Learning Materials
Introduction to Customer Service
Introduction to Customer Service
Understanding Customers
Advanced Customer Service Techniques
Communication Skills
Communication Skills
Problem-Solving and Handling Difficult Situations
Problem Solving
Building Customer Relationships
Building Customer
Product and Service Knowledge
Product Service
Company Policies and Procedures
Company Policies
Assessment
Assessment
Course Instructor
Sandeep Kumar
22 Courses • 20 Students
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